Privacy Policy.

1. Who We Are

BX Collision LLC DBA Buff X Collision ("we," "us," or "our") operates the website buffxcollision.com and provides automotive collision repair services from our shop at 26023 W Warren St, Dearborn Heights, MI 48127. This Privacy Policy explains how we collect, use, and protect information when you visit our Site or contact us.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact information — name, phone number, and email address when you submit an estimate request or contact form.
• Vehicle information — year, make, model, and damage description when you request an estimate.
• Photos — images of vehicle damage you voluntarily upload through our forms.
• Communications — messages or notes you include when reaching out to us.

We also collect limited technical data automatically, including:

• IP address and browser type
• Pages visited and time spent on the Site
• Referring website

This technical data is collected via Google Analytics and standard server logs.

3. How We Use Your Information

We use the information we collect to:

• Respond to your estimate requests and inquiries
• Schedule and complete vehicle repairs
• Send service updates and repair status notifications
• Process payments and maintain repair records
• Improve our website and service offerings
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. How We Share Your Information

We may share your information with:

• Insurance companies — when you authorize us to work directly with your insurer on a claim.
• Service providers — third parties who help us operate our website and business (such as FormSubmit for form delivery and Google Analytics for Site analytics). These parties are contractually restricted from using your data for any other purpose.
• Law enforcement — when required by law, court order, or governmental authority.

Mobile information and SMS opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes.

5. Cookies and Tracking

Our Site uses cookies and similar tracking technologies to improve your experience and analyze Site traffic. For full details on what we use and how to opt out, see our Cookie Policy.

6. Data Retention

We retain customer and repair records for a minimum of 7 years to comply with Michigan business and tax regulations. Website inquiry data is retained for 2 years. You may request deletion of your information at any time by contacting us, subject to our legal retention obligations.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. All form submissions on this Site are transmitted over HTTPS (SSL encryption). However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our Site is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through our Site, please contact us and we will promptly delete it.

9. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt out of any future marketing communications

To exercise any of these rights, contact us at the information below.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised date. Your continued use of the Site after changes are posted constitutes acceptance.

12. Contact Us

Questions or concerns about this Privacy Policy? Contact us: